Meet our Intake Coordinator
Caitlin Young
I love that I am able to be the first connection to new clients here at Novo Life Counseling. I strive to be a warm and inviting voice that can help them as they start their journey with us. My goal is to make people feel welcome while also being efficient and connecting them with the therapist that will best suit their needs. Whether we connect through the phone or email I will take our new clients through the new client onboarding process and ensure they are set up with an appointment with one of our therapists. I have always had a passion for people and connections not only in my job but also in my personal life. I spent many years alongside my husband in ministry talking and connecting with people on a daily basis.
When I am not connecting with new people at Novo Life you can find me spending time with my baby, husband, and our two young labs, singing on our church’s worship team or doing another home DIY.
Contact us now!
If you have questions about the process of working with us, we’d love to get some of the big ones out of the way up front. Our goal is to make you as comfortable as possible and make the intake process as efficient as possible.
Here is what you can expect:
STEP 1
If you already complete the form above, our intake coordinator, Caitlin will reach out and set up a convenient time for a Free 15-minute consultation call with one of our team members. You can click here to learn more about our team members.
STEP 2
Once you are connected to one of our therapists, you will receive an email from SimplePractice with a link to the online portal where you will fill out your necessary paperwork prior to your session. You will create a login and password, and you will submit payment information (credit, debit, or HSA card number) for the session. This usually takes about 10-15 minutes.
STEP 3
At this point you have done the most important stuff. Now you can sit back, relax, and look forward to our first session together. If your session is online, you will be sent a video link prior to your scheduled counseling time. If you just can’t wait to get started you can check out our blog for some encouraging reads in the meantime.
STEP 4
If your session is in-person, please show up 5-10 minutes before the session. We have a private waiting room for you to relax in with water, coffee, and tea. Your therapist will meet you there. If you are doing telehealth make sure that you’ve downloaded the SimplePractice app (for mobile devices) or that your computer supports audio/video.
If you have more questions please email or call:
Phone: (206) 659-5665
Email: Info@novolifecounseling.com